09:46, Tuesday 1st September 2026
By booking an appointment with us, you confirm that you have read, understood and agreed to the following Terms & Conditions.
Appointments are subject to availability and are not confirmed until the booking has been successfully completed.
Where payment, a deposit or booking fee is required, this must be paid at the time of booking to secure your appointment.
Prices may vary depending on the treatment or service selected. Please ensure you have selected the correct treatment when booking.
You can cancel or rearrange your appointment up to 3 days (72 hours) before your appointment.
Cancellations made with less than 3 days' notice are non-refundable.
Where a payment or deposit has already been made, refunds will not be offered for late cancellations.
Please ensure that any cancellation or request to rearrange your appointment is made through the appropriate booking/cancellation method or directly with a member of our team.
Missed appointments will be charged in full.
If you fail to attend your appointment without cancelling within the required notice period, you will not be entitled to a refund.
Any outstanding no-show or late cancellation charges may need to be settled before another appointment can be booked.
Repeated missed appointments may result in us requiring full payment upfront for all future bookings.
Please arrive on time for your appointment.
If you arrive late, we will do our best to accommodate you; however, your treatment may need to be shortened to avoid affecting subsequent clients.
If you are significantly late and there is no longer enough time to safely or properly complete your treatment, the appointment may be treated as a late cancellation and the appointment fee may still be payable.
It is the client's responsibility to provide complete and accurate information regarding any medical conditions, medications, allergies, pregnancy, previous treatments or other information that may affect the suitability or safety of a treatment.
We reserve the right to refuse, postpone or alter a treatment where we believe it would be unsafe or unsuitable to proceed.
Where a consultation or patch test is required, this must be completed within the required timeframe before treatment.
Certain treatments require a patch test before your appointment.
Where a patch test is required, failure to attend or complete the patch test within the required timeframe may mean that we are unable to carry out your treatment.
Treatment results vary from person to person and cannot be guaranteed.
Any expected results, longevity or number of sessions discussed during a consultation are estimates and may vary depending on individual circumstances, skin type, lifestyle, aftercare and other factors.
Clients are responsible for following all aftercare advice provided.
Failure to follow the recommended aftercare may affect your results and could increase the risk of complications.
If you have any concerns following a treatment, please contact us as soon as possible so that we can advise you appropriately.
Age restrictions may apply to certain treatments and services. Identification may be requested where necessary.
We reserve the right to refuse treatment where a client does not meet the applicable age requirements.
For health, safety and insurance reasons, children and additional guests may not be permitted within treatment rooms or certain areas of the premises.
Please make suitable childcare arrangements before attending your appointment where necessary.
Clients are responsible for their own personal belongings while on the premises. We cannot accept responsibility for items that are lost, damaged or left behind, except where liability cannot legally be excluded.
We reserve the right to refuse or discontinue treatment where appropriate, including where a client behaves in an abusive, threatening or inappropriate manner towards staff or other clients, or where continuing a treatment would present a health or safety concern.
Before-and-after photographs may be recommended for treatment records and monitoring purposes.
Photographs will not be used for advertising, social media or other marketing purposes without the client's permission.
By completing your booking, you confirm that you have read and accepted these Terms & Conditions, including our 3-day cancellation policy and full-charge policy for missed appointments.
